Mar Webinar Series: Designing Decision Trees for User Assistance

Have you ever heard “I couldn’t find what I needed” or “there was too much information”? As technical communicators we often want to provide every answer, regardless of how many users have a specific question or problem. If we give them all the information, surely the users will be successful in using the product and won’t need to call support. So we write, and write, and write. All the information is in there—somewhere.

On Wednesday, March 3, speaker Becky Hall will show you how designing a decision tree lets you quickly deliver the needed information without overwhelming your users. Decision trees start with broad categories and drill down to details. With online content there are multiple ways to reveal content as choices are made. In PDF format links can be used to move people quickly through a document. And if you’re using chatbot technology, the decision tree can frame the prompts and responses required for the AI language interpreter.

Register Now!

Wednesday, March 3
12:00 – 1:00 pm CST

STC Chapter Members and Students – FREE
Other STC Members – $5.00
Non-Members – $10.00

About the Speaker

Rebecca C. Hall is the owner of Rebecca C. Hall Consulting specializing in documentation solution design, context-sensitive online help, and user documentation. A Society for Technical Communication (STC) Fellow, she has presented at multiple conferences and has won several awards for her work. Becky has over 30 years of technical communication experience. Becky’s work focuses on the user’s needs. By finding the gap between what the user knows and what the user needs to know we can develop effective documentation that increases user success.

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