My career goal used to be to be able to say, “I’m a problem solver.” There’s a lot to be said for being able to say I solve problems. But I realized that, by definition, problem solving is being reactive. If you want to be truly successful as an individual, a team, or as a company, you need to be proactive. You need to stop the problems before they even start. In the end, being proactive saves time for everyone. This alone provides ROI. So now I like to say, “I’m a problem preventer.”
On May 5, in this mid-day webinar, I will show you how you can collaborate with your development team and your support team to create a better customer experience, with higher customer satisfaction. I will show you what you can do to proactively prevent problems before they start.
Are you ready to say, “I’m a problem preventer”? Then come join my session!
Wednesday, May 5, 2021
12:00 – 1:00 pm CDT
STC Chapter Members and Students – FREE
Other STC Members – $5.00
Non-Members – $10.00
About the Speaker
MK Grueneberg has been a professional technical communicator for 38 years. She is a writer and editor and has ten years of team management experience. She is a Certified Professional Technical Communicator and an STC Fellow. She believes in the importance of communication in every facet of life and enjoys helping to demystify technical things. She currently is a User Assistance Development Architect at SAP and is a remote employee working with multiple global teams. She has presented at LavaCon, Spectrum, Leadership Days at STC Summits, STC Chicago meetings, other STC chapter meetings, and internal SAP conferences.