April: From moment-of-need to moment-of-WOW

April 19, 2018 chapter meeting: “From moment-of-need to moment-of-WOW: Fostering proficiency and self-sufficiency through on-demand performance support

It’s a common conundrum for learners and learning professionals alike: After an engaging training the participant returns to his or her desk to realize that while they remember the concepts they cannot recall specific tasks, workflows, or action steps. Frustration ensues, and productivity is lost, right when they need the knowledge the most. So how can we continue guiding learners when training ends and the real work begins?

Enter performance support and the technical writer.

Performance support provides writers an opportunity to expand their customer and project base by constructing content that is accessible at the moment-of-need and that connects knowing with doing. This session defines what performance support is and looks like and explains how it reinforces the formal instructional experience by enabling workers to be proficient and self-sufficient. Through a blend of case studies and activities participants will also be able to identify documentation types and various content assets that can promote quick-wins for instituting performance support at their organization to move workers from moment-of-need to moment-of-WOW!

At the end of this session, you will be able to:

  • Define what performance support is and explain how it supports the “moment-of-need”
  • Explain how performance support reinforces and strengthens the formal instructional experience by enabling users to be proficient and self-sufficient
  • Identify quick-wins for instituting performance support at your organization—regardless of budget—to move worker from moment of need to moment of WOW!

Register Now!

Thursday, April 19, 2018
6:00-6:30 Check-in and networking
6:30-7:30pm – Dinner
7:30-8:30 pm – Program

CARA offices
2215 York Road
Oak Brook, IL 60523
Lower Level Conference Room

STC Chicago Members – $5
Other STC Members and Students – $15
Non-Members – $25

About the Speaker
Beth Wolfe is a learning and performance enthusiast with more than 20 years of instructional design, performance support, and content-strategy experience. She currently leads of team of technical writers and instructional designers who develop just-in-time user assistance at K–12 EdTech company Houghton Mifflin Harcourt (HMH). Prior to HMH, Ms. Wolfe brought her vision of connecting and knowing with performing to many organizations including BrainLAB, Hewitt Associates, and RR Donnelley.

Beth previously presented at the Chicago eLearning & Technology Showcase and the Association for Talent Development (ATD) international conference. She holds a BA in Journalism and an MA in Organizational Communication from Eastern Illinois University.

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