April: User Experience – Staying Relevant in a User-centric World

Join us on Thursday, April 17 as Stuart Bender highlights his experiences, insights, and techniques that he developed at CCC Information Services as a member of the Communications Services department when they created and enhanced their technical communication and user assistance deliverables. These include online help systems, user guides, tutorials, videos, interactive menus, reference cards, interface reviews, and usability evaluations.

Stuart will explain and provide examples of his methodologies for usability testing, user experience, and user-centered design. His presentation covers how their user assistance tools evolved by demonstrating his team’s projects, and he’ll explain and discuss the different kinds of roles in the User Experience skill sets that the team provides.

This program is relevant to all experience levels!


Thursday, April 17
6:00 pm – Registration, Networking, and Dinner*
7:00 pm – Presentation

*Dinner is a buffet, including vegetarian options. 


The Parthenon
314 South Halsted St
Chicago IL 60661

This meeting is located downtown with free valet parking.


Members – $25
Non-member – $30
Students – $20


Stuart Bender Bio

StuartBenderStuart Bender is a Senior Applications Engineer in the Communications Services department at CCC Information Services Inc., a software development corporation, where he specializes in evaluating and testing software usability, designing user education and assistance tools, and enhancing user experience.

He is also an artist and educator whose live performances, installations, and music/video works have been exhibited internationally for over two decades, including the Prix Ars Electronica in Linz, Austria, the Worldwide Video Festival in the Netherlands, the New York Film and Video Festival at Lincoln Center, and the Directors Guild of America in Los Angeles, CA.

He has held adjunct and full-time university teaching positions in Visual Arts and Interactive Multimedia-Design, with awards from the National Endowment for the Arts, the Public Corporation for the Arts and the Society for Technical Communication. Conference presentations include:

  • 2014 WritersUA West Conference, Palm Springs, California
  • 2013 eLearning Guild’s DevLearn Conference and Expo in Las Vegas, Nevada
  • 2013 Training Magazine’s Learning 3.0 Conference in Chicago, Illinois
  • 2012 Training Magazine’s Learning 3.0 Conference in Chicago, Illinois
  • 2011 eLearning Guild’s DevLearn Conference and Expo in Las Vegas, Nevada
  • 2008 IADIS International Internet Conference in Freiburg, Germany
  • 2006 International Computer/Human Interface Conference in Montreal, Canada


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