One of the best ways to learn is by example, and providing sample projects your customers an use as a “sandbox” can be a valuable addition to your product’s user assistance set and have other uses as well. The best sample projects should demonstrate different functionality, best practices, and features. In this talk, we will discuss how to develop and roll out sample projects.
We will cover:
- Determining learning objectives
- Considerations for content
- Folding in the features
- Illustrating best practices
- Distributing and publicizing samples
Wednesday, December 2
12:00-1:00 pm CT
STC members: FREE
About the Speaker
Nicky Bleiel is a Watson Information Developer at IBM. She is a Past President of the Society for Technical Communication and has 20 years of experience writing and designing information for software products in a variety of industries. She is a popular speaker at many conferences, including the STC Summit, WritersUA, tcworld, CIDM (Content Management Strategies/DITA North America), and LavaCon; she has been published in STC’s Intercom, tcworld magazine, ISTC Communicator, and more. Learn more about her at www.nickybleiel.com.