Smartphones have sparked a huge, new software segment – the mobile app. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile, and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile app market continues to soar, this is becoming the next frontier for user assistance professionals. This session provides an overview of current issues regarding design, writing, tools, and planning of your mobile UA.
Join Joe Welinske on 9 September at 12:00 pm – 1 pm. You will learn:
- About contemporary design for user assistance in mobile apps.
- Why traditional desktop UA translates poorly to the small screen.
- What techniques are particularly useful to employ.
About Joe Welinske
Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more. For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry.
Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.
WritersUA Central – October 20-21 – Chicago
Whether you are supporting consumer software, enterprise or government systems, or mobile apps, the WritersUA event is a great opportunity to learn and network with your peers.
Two days of educational sessions, networking, and socializing. All the event details are on the conference web site. Registration is open.
User Assistance Tools Survey in Progress
The annual User Assistance Tools Survey is now in progress.
The survey is designed to give you information drawn specifically from the user assistance community. Please consider contributing your experiences. Results will be publicly available on the WritersUA site.
ConveyUX – February 9-11, 2016 – Seattle
If you are interested in bridging technical communication with the field of user experience, ConveyUX is a great opportunity. This annual Seattle event features 3 days, 30 speakers, and over 40 great sessions about usability testing, interaction design, and content strategy.